Yeah, the problem with giving free tote bags to people when you give crap service is that they might, I dunno, change them. And carry them all over town. A lot. (previous post on UHC saga with advice)
So, UHC lied and said they paid those 3 speech therapy sessions from November 2008. As in, a year ago. The last several times I talked to them they said, "You no longer have coverage with us." And I said, "No shit. I'm still trying to get you to pay for something that every person I've spoken with at UHC says we should be covered for under our gap exception FROM LAST YEAR."
So I heard a rumor that the insurance companies hate it when you file a complaint with the state's Department of Insurance (Illinois). I hear there's loads of paperwork. So tomorrow is my last call to UHC.
Thanks to the power of Twitter, here's just a few of the dates when I've tried to get these claims fixed:
- I'm on hold with United F'ing HealthCare.
7:10 AM Jul 27th
9:28 AM Jul 30th
11:59 AM Sep 4th
10:05 AM Sep 14th
9:52 AM Sep 21st
We've had BCBS for a year now. It's been fantastic.